How will COVID 19 affect the sector?
Studies have shown that the sector will need at least eight months to recover 50% of its business activity. In addition to occupation and liquidity related problems, the sector also faces an insecurity problem due to collective psychosis regarding a potential infection, which is why hotels must adapt their facilities and processes to this new security scenario, since hotels and chains that manage conveying an effective security message to their guests will have much to gain from the challenging return awaiting the sector.
Find out how the mobile key can help you.
How can mobile key help me?
Mobile key technology allows us to open the door of our room, activate the elevator or open any other hotel access with our mobile phone.
As already pointed out by ITH and chains such as Marriot or Hilton, mobile key is a technology to be taken into account when returning to activity, because it minimizes human interaction and contact with potentially infected surfaces, which in turn transmits a sense of security to guests.
Mobile Key Problems
What are the main problems with Mobile Key?
When it comes to implementing Mobile Key technology, hotels are faced with three main problems:
Changing locks: In most cases, hotels are forced to replace all locks for new ones, in addition to ensuring that they work perfectly to avoid future problems.
Different locks: 1. In terms of hotel chains, the problem of changing locks is further aggravated as they discover that they have to deal with different lock suppliers in their various hotels, complicating deployment throughout the chain and increasing project costs.
Software: 1. Deployment must be accompanied by a software layer that makes deployment viable and guarantees compliance with current legislation on issuing and sending traveler's reports, ensure the collection of reservations, to avoid possible chargebacks and validate the guest's identity.
How to solve the problem?
How does STAYmyway solve these problems?
STAYmyway has developed a solution that allows the deployment of Mobile Key technology in a hotel or a chain in a quick and affordable way, because it does not force the hotel to change the locks, as one simply has to update them with the STAYmyway modules.
The lock can be opened with any mobile phone.
The cards will continue to work, as the system does not interfere with the functioning of the lock.
3. It is compatible with any make and model of lock, including ASSA ABLOY, ONITY, SALTO, TESA, DORMAKABA, OMNITEC, among others.
These small electronic modules are connected inside the lock in less than 5 minutes and once connected:
Once the system is installed (which can be done by the hotel's own maintenance team as it is very similar to changing batteries ), the hotel will be able to choose whether to work with the STAYmyway app, with a customized app with its corporate image or if they have an app already in place, integrating the libraries that we provide for Android and iOS, and activating PMS, Opera, Sihot, Protel, Zeus, Master Yield, LEAN, view complete list.
Learn more about STAYmyway's Mobile Key
How is the guest journey with STAYmyway?
After booking, the guest can make the corresponding payment and send their Pre-Check-in data to the hotel, using the STAYmyway app.
The reception area confirms the payment of the reservation and validates the Pre-Check-in information and that everything is ready for the date of arrival.
When the room is ready, the reception area will assign the room to the guest and do the check via PMS
The guest receives the room key on their mobile phone and confirmation that their room is clean and disinfected.
The guest can access his room without having to stop at reception as he can activate the elevator and open his room door
with his phone, avoiding interaction with other guests, hotel staff, and contaminated surfaces.
The guest can check out from the app and pay all the expenses incurred during his stay.
The guest can also ask for an invoice, evaluate his experience and receive a discount for their upcoming stay.
The STAYmyway journey guarantees that the guest can manage their entire stay from their phone, minimizing human interactions and contact with potentially contaminating surfaces, and adapting to the daily hotel operations, as it is 100% configurable.
Learn more about STAymyway's Mobile Key solution
How does the App work?
The most comprehensive, secure and reliable app on the market with a 84% download rate, fully customizable with your branding, corporate image and business needs.
With the STAYmyway app or the one customized for your hotel your guest will be able to:
• Conduct reservation payments
• Check in* and those of guests.
• Open their room and other hotel access areas, including elevators, common areas and parking.
• Have all room information.
• Reserve experiences and tickets,which the hotel will receive a commission.
• View all hotel information, that of restaurants, gym, spa, etc.
• Chat with the reception area as it is integrated with WhatsApp and Facebook Messenger
• Do not disturb and room cleaning request